Quality Assurance Assistant - Inside Sales

The Shield Co. Management / EcoShield Pest Solutions is a fast-growing pest control company that provides comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional experiences to our customers, employees, partners, and communities.

We are hiring for a Quality Assurance Assistant - Inside Sales position. In this role, you will be responsible for auditing sales conversations, accurately entering sales and customer data into the company's CRM, maintaining Inside Sales documents, and ensuring adherence to Inside Sales best practices and procedures. The ideal candidate should have knowledge of basic sales processes and models.

Pay and Benefits

We offer competitive pay, growth opportunities, full benefits, and bonuses (in applicable positions)!

For this role, we offer:

• Competitive hourly rate ($16.00-$18.00 DOE)
• Paid time off
• After training is complete, there is potential to work remotely

• Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
• Paid Vacation
• 10 company-paid holidays

• Benefits (employee as well as family)

• Medical
• Health Savings Account (HSA)
• Dental
• Vision
• Voluntary Life
• Short-Term and Long-Term Disability
• 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
• Employee Assistance Program
• Rally Health and Wellness Program
• Employee and Friends/Family Discounted Pest Control Services

What will I be doing in this position?

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

• Conduct data entry into the PestRoutes system from external sources per the directive of department management
• Ensure quality maintenance and accountability of customer support processes through procedural documentation, process, and procedure verification
• Catalogue data with appropriate PestRoutes flags and note categories per the directive of department management for ease of reference and cross-functional analysis
• Audit data entered by other Customer Support roles to monitor adherence to established procedures, evaluate overall quality of work and customer service, and provide suggestions for systematic and procedural improvements
• Report errors encountered by support staff team members to relevant supervisors for coaching and correction
• Operate as a liaison to Customer Care Center Management, employees, and other relevant department figureheads and external 3rd parties
• Assist with collecting, reporting and analyzing key performance metrics

Physical Demands and Working Conditions:

The physical demands of this job may require sitting, walking, standing, using hands, lifting up to 25 pounds, and having specific vision abilities. The work environment is inside a climate-controlled office with a moderate noise level.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, under or over objects.
• The employee may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular standing, walking, and sitting
• The ability to use a computer and telephone systems is essential to work.
• Work is inside a climate-controlled office with moderate noise level

Am I qualified for the role?

While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:

• High School diploma/GED required, some college preferred.
• Proficient in Microsoft Office applications: Access, Word, Excel, PowerPoint, Outlook.
• Ability to effectively manage and prioritize multiple projects with sound judgment.
• Proven troubleshooting, root cause analysis, and continuous improvement skills.

The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer.