Supervisor of Inside Sales

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.

Currently, we are hiring for a Supervisor of Inside Sales at our Customer Care Center (CCC) in Chandler!

The Inside Sales Supervisor provides individualized support to the Inside Sales Team Leads, Quality Assurance Team Leads, Quality Assurance Assistants, and Inside Sales Representatives. This role will help ensure that the team is achieving sales goals by pushing through customer concerns, closing sales at a high percentage, promoting a strong sales culture and effectively coaching and training the team.

Pay and Benefits

The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!

For this role, we offer:

• Competitive compensation ($65,000 - $85,000 yearly)
• Additional compensation opportunities including commission
• Paid time off

• Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
• Paid Vacation
• 10 company-paid holidays

• Benefits (employee as well as family)

• Medical
• Health Savings Account (HSA)
• Dental
• Vision
• Voluntary Life
• Short-Term and Long-Term Disability
• 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
• Employee Assistance Program
• Rally Health and Wellness Program
• Employee and Friends/Family Discounted Pest Control Services

What will I be doing in this position?

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

• Train, coach, develop, audit, and supervise the Inside Sales Department as directed by the Inside Sales Manager.
• Assist management with running sales and activity reports.
• Be accountable to established individual and department KPIs.
• Work with Quality Assurance to ensure Inside Sales Representatives are compliant with lead entry, call audits, and workflow.
• Handle sales calls as necessary and be a positive role model for the team.
• Monitor daily KPIs using Genesys call system and Pest Routes CRM reporting.
• Coach Inside Sales Representatives to improve sales conversation quality and recommend disciplinary action as necessary to Inside Sales Manager.
• Ensure shift adherence of all Inside Sales Representatives and follow established company and departmental policies regarding time off procedures.
• Create team meeting agendas and hold effective team meetings to develop Inside Sales Representatives, promote accountability to KPIs, foster a positive culture, enhance product knowledge, and advance sales conversational skills.
• Handle issue escalations with other departments (local offices, customer care, upset customers, corporate, etc.) in a professional manner, representing the department’s core values.
• Facilitate new employee training classes with professional presentation skills.
• Assist with interviewing candidates for open job opportunities.
• Maintain an excellent working knowledge of company policies and procedures.
• Be responsible for selling 50% of the time during offseason months and 25% of the time during peak season months.
• Additional assignments and duties as assigned by the Inside Sales Manager

Physical Demands and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular standing, walking, and sitting for long periods of time
• The ability to use a computer and telephone systems is essential to work
• Work is done in a fast-paced contact center environment
• Work is inside a climate-controlled office with moderate noise level

Am I qualified for this position?

While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:

• High school diploma required, BS/BA degree preferred
• 5+ years of inside sales experience
• 1+ years in a team lead or supervisory role in a contact center environment
• Pest control or service industry B2C inside sales experience
• Experience achieving quota driven sales
• Advanced skills in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Advanced skills in CRM for reporting, data entry, and data analysis. Familiarity with Pest Routes is a plus

The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer