Customer Care Specialist

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.

Currently, we are hiring for Customer Care Specialists at our customer contact center in Chandler, Arizona! Our Customer Care Specialists treat every interaction as an opportunity to provide above and beyond service experiences that create life-long customers for the Company.

If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!

Pay and Benefits

The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!

For this role, we offer:

• Competitive hourly rate ($15.00-$17.00 DOE)
• Additional compensation opportunities
• Paid time off

• Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
• Paid Vacation
• 10 company-paid holidays

• Benefits (employee as well as family)

• Medical
• Health Savings Account (HSA)
• Dental
• Vision
• Voluntary Life
• Short-Term and Long-Term Disability
• 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
• Employee Assistance Program
• Rally Health and Wellness Program
• Employee and Friends/Family Discounted Pest Control Services

What will I be doing in this position?

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

With focus on offering an excellent customer experience, the Customer Care Specialist will work directly with our customers to thoroughly address questions using multiple channels of communication.

• Provide creative, reliable, and personalized resolutions of customer concerns to retain existing customers and maintain their regular services
• Consistently go above and beyond for customers to create positive customer associations with the company brand 
• Work across teams and departments to provide solutions that serve the business and the customer simultaneously 
• Answer all general customer inquiries including but not limited to: updating phone numbers, payment information, advising of service schedule, and product/service education.
• Manage timely and consistent customer correspondence by phone, email, and text message
• Receive and distribute communications from and to customers, peers, and various branches/departments
• Consistently increase industry expertise needed to effectively help customers by participating in educational opportunities, including, but not limited to monthly courses and supplementary training opportunities 

Physical Demands and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, under or over objects.
• The employee may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular standing, walking, and sitting
• The ability to use a computer and telephone systems is essential to work.
• Work is inside a climate-controlled office with moderate noise level

Am I qualified for this position?

While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:

• High School Diploma or GED
• 6+ months of customer service, sales, or customer retention experience
• Willingness to work Monday – Friday with some scheduled Saturdays during the months of April to September
• Proficient with Microsoft Office Suite

The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer